Player Welfare Philippines Safe Play

troponin i Responsible Gaming

At troponin i, we believe that entertainment should always stay fun, safe, and within your means. We are committed to supporting Filipino players with the information, tools, and resources they need to keep their gaming habits healthy. Our responsible gaming programme is designed to help you stay in control — whether that means setting deposit limits, taking a break, or reaching out for support. Gaming is meant to be an enjoyable leisure activity, and we take our duty of care to every member seriously. If you ever feel that your play is becoming less enjoyable or harder to manage, this page is your starting point.

Quick Links

Tools to Keep You in Control

troponin i provides practical, easy-to-use features that let every Filipino player manage their experience on their own terms.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit directly from your account settings. Once a limit is in place, it cannot be increased for at least 24 hours, giving you a built-in cooling-off period. This tool is especially useful if you want to make sure your gaming spend stays within a planned budget. Lowering your limit takes effect immediately, so you stay in control at all times. We recommend reviewing your limits regularly to make sure they still reflect your current financial situation.

Session Time Reminders

Losing track of time is one of the most common factors in problematic gaming behaviour. troponin i lets you set a session time reminder so you receive a notification after a chosen period of continuous play. When the reminder appears, it is a good moment to pause, step away, and assess how you are feeling. You are never forced to stop, but the prompt keeps you mindful of how long you have been playing. This feature is available to all registered members and takes only a moment to activate in your account preferences.

Cool-Off Period

If you feel you need a short break from the platform, you can activate a cool-off period ranging from 24 hours up to six weeks. During this time, your account will be temporarily suspended and you will not be able to log in or place any bets. The cool-off begins immediately once you request it and cannot be reversed until the chosen period has ended. This is a great first step if you notice your gaming is starting to feel stressful rather than enjoyable. You can request a cool-off at any time through the account management section.

Self-Exclusion

For members who feel they need a longer break, self-exclusion is available for periods of six months, one year, or permanently. Once self-exclusion is activated, your account is fully closed and you will not be able to re-register during the exclusion period. We take self-exclusion requests seriously and process them promptly — typically within one business day. If you choose permanent self-exclusion, your account will not be reopened under any circumstances. We encourage anyone who is struggling to take this step without hesitation; your long-term wellbeing is more important than continued play.

Reality Checks

Reality check notifications can be enabled to show you a summary of how long you have been playing and your net session result at regular intervals. These brief pop-ups appear without interrupting your session and are designed to keep you grounded in what is actually happening. Seeing the real numbers — time spent and amount wagered — helps prevent the distorted sense of time and money that can develop during extended play. You can customise how frequently the reality check appears, from every 15 minutes to once per hour. This feature works alongside session reminders to give you a fuller picture of your gaming activity.

Support Access

Our support team is available to assist with any responsible gaming concern, from activating a limit to requesting a self-exclusion. You can reach us through the in-platform messaging system by logging into your account. We have trained staff who handle responsible gaming enquiries with care and confidentiality — you will never be judged for reaching out. If your concern is urgent or involves a risk of financial harm, please contact us immediately and we will prioritise your request. We also provide referrals to external professional support organisations that operate in the Philippines.

Recognising the Warning Signs

Problem gambling can develop gradually, and it is not always easy to identify in yourself. There are several behavioural patterns that may indicate your gaming is becoming harmful rather than recreational. The earlier these signs are recognised, the easier it is to take action and regain control before serious harm occurs.

Common warning signs include: spending more money than you planned or can afford; borrowing money or selling possessions to fund gaming; feeling restless, anxious, or irritable when you are not playing; lying to family or friends about how much time or money you spend on games; chasing losses by continuing to play in an attempt to win back what you have lost; and neglecting work, school, or personal responsibilities because of gaming. If any of these resonate with your experience, we encourage you to use the self-assessment tools in your account or reach out to our support team right away.

Remember that gaming should always be a form of entertainment, not a way to make money, escape problems, or cope with difficult emotions. If it starts to feel like a necessity rather than a choice, that is a signal worth taking seriously. troponin i is here to help, not to judge — reaching out is always the right move.

Quick Self-Check

  • Do you spend more time or money on gaming than you intended?
  • Have you tried to cut back but found it difficult to do so?
  • Do you feel anxious, low, or irritable when you are not playing?
  • Have you hidden your gaming activity from people close to you?
  • Have you chased losses or borrowed money to continue playing?
  • Is gaming affecting your work, studies, or relationships negatively?

If you answered yes to two or more of these questions, we strongly recommend using our cool-off or self-exclusion tools, or contacting our support team for guidance.

Common Questions About Responsible Gaming

Everything you need to know about our player protection tools and how to use them.

Log in to your account and navigate to the Account Settings section, then select Responsible Gaming. From there you will see options to set daily, weekly, and monthly deposit limits in Philippine pesos. Enter your preferred amount and confirm — your new limit takes effect immediately. If you wish to lower your limit, the change is instant. If you wish to increase a limit, a mandatory 24-hour review period applies before the higher limit becomes active, giving you time to reconsider.

No. Once a self-exclusion has been activated, it cannot be reversed until the full exclusion period has expired. This is an intentional safeguard — it prevents impulsive decisions to return during a vulnerable moment. If you chose a fixed-term self-exclusion, you may submit a request to re-register after the period ends, but you will need to complete a brief verification process first. Permanent self-exclusion cannot be lifted under any circumstances. We recommend choosing a term that genuinely reflects the break you feel you need.

Yes. In addition to the in-platform tools provided by troponin i, there are professional support organisations based in the Philippines that offer confidential counselling and assistance for problem gambling. Our support team can refer you to appropriate local resources upon request. You can contact us through the in-platform messaging system at any time. We are committed to signposting members toward qualified help whenever it is needed, and we treat all responsible gaming enquiries with full confidentiality and respect.

You must be at least 21 years old to register and play on the troponin i platform, in line with Philippine gaming regulations. We verify the age of all members during the registration and identity verification process. If we have reason to believe that a member is underage, we will suspend their account and conduct a review immediately. We encourage parents and guardians to use device-level parental controls to prevent minors from accessing gaming platforms. Any account found to belong to a person under the minimum age will be permanently closed and any funds returned.

Log in to your account and use the Support or Help section to send a message to our team. Mark your enquiry as a Responsible Gaming matter so it is routed to the appropriate trained staff member. You can also email us at [email protected] and include "Responsible Gaming" in the subject line. We aim to respond to all responsible gaming queries within one business day. All communications are treated with complete confidentiality, and you will not be penalised or disadvantaged in any way for raising a concern about your gaming habits.

Need Help or Have Questions?

Our support team is ready to assist with any responsible gaming concern. You can also visit our FAQ page for general platform guidance, or create an account and explore our built-in player protection tools at your own pace.

Get Started Safely Visit the FAQ